InfraPriv Terms of Service
Version 2026-08-17

This is an archived true copy of the Terms published at
https://infrapriv.com/terms under the version identifier above. The version
currently in force is at https://infrapriv.com/terms.

Operator: Ellem's Towing and Transport Pty Ltd (ABN 59 667 788 892 · ACN 667 788 892)
Director: Anthony Royce Ellem
Contact: support@infrapriv.com

1. Service
InfraPriv provides metered access to machine-learning inference hosted on
operator-controlled GPUs through an OpenAI-compatible API and web console. By
creating an account or calling the API you agree to these Terms and the
Privacy Policy.

2. Accounts and keys
You must provide a valid email and keep credentials secret. You are
responsible for all activity under your account and API keys. Revoking a key
in the dashboard takes effect immediately for new requests. You must be at
least 18 (or the age of majority where you live).

3. Credits, invoices, and taxes
Credits are prepaid in USD and consumed by metered usage (engine-reported
tokens where available). When card payments are enabled, successful payments
generate a Stripe invoice and receipt. You are responsible for taxes
applicable to your purchases; we may collect tax IDs and billing address for
invoicing. GST is included or added as required for Australian supplies.

4. Immediate supply and refunds
Credits are available to spend the moment your payment succeeds. By
purchasing, you ask us to begin supplying the service immediately, and you
acknowledge that once credits have been consumed you lose any right to cancel
that you would otherwise have had for digital content and services, including
the 14-day right of withdrawal available to consumers in the EEA and UK.

Unused credits are refundable. Email support@infrapriv.com from your account
address and we will refund the unused balance to the original payment method.
Credits already consumed by inference are not refundable, because the compute
has been delivered and cannot be returned.

Nothing here limits rights you have under applicable consumer protection law
that cannot be excluded, including remedies where the service is faulty or
not as described. That includes the Australian Consumer Law.

5. Acceptable use
You may not use the service to: violate law or third-party rights; distribute
malware, run unauthorized intrusion, or attack infrastructure; attempt to
access other customers' data or bypass rate / spend limits; generate CSAM or
content that facilitates severe harm; misrepresent output as human-authored
where disclosure is legally required.

We may suspend or terminate accounts that violate this policy, with or
without notice when needed to protect the platform or comply with law.

6. Your content
As between you and us, you own the prompts and other content you submit and
the outputs the service returns to you. We claim no ownership of either. We
do not store prompt or completion content, and we do not use your content to
train models. Playground history and queued batch jobs are held only at your
request and are deletable from your account.

7. Model output
Outputs are probabilistic. We do not warrant accuracy, completeness, or
fitness for a particular purpose. Open-weight model licences published by
third parties may apply to your use of a model and its outputs.

8. Availability
The service is provided as-is without an SLA unless you have a separate
written agreement. Model availability is shown on the status page.

9. Termination
You may close your account at any time. Unused credit remains refundable as
set out in section 4.

10. Export and sanctions
You may not use the service if you are subject to applicable trade sanctions,
or if your use would breach export control or sanctions law in your
jurisdiction or ours.

11. Liability
To the maximum extent permitted by law, the operator's aggregate liability
arising from the service is limited to the amounts you paid for credits in
the three months before the claim.

12. Our property
The service, the site, our software, and the InfraPriv brand name and marks
are ours or our licensors'.

13. Governing law
These Terms are governed by the laws of Queensland, Australia, without regard
to conflict of law rules. Exclusive venue lies in the courts of that
jurisdiction, except where consumer law requires otherwise.

Questions: support@infrapriv.com. In-app support:
https://infrapriv.com/dashboard/support.